SteuerGo FAQs

How does Trusted Shops Buyer Protection help me?

SteuerGo aims to provide you with the best possible service. However, if you are dissatisfied with our service and cannot resolve your issue with us, Trusted Shops can assist you.

The Trusted Shops Buyer Protection is a free guarantee service that SteuerGo can offer due to its Trusted Shops certification. Buyer Protection helps you in the following cases:

• Non-delivery: Have you paid for an ordered item but the online retailer has not delivered? Trusted Shops will refund the purchase price.
• Non-refund: If you return the ordered goods to the online shop within the legal withdrawal or return period, but the shop does not refund the purchase price on time, Trusted Shops Buyer Protection will apply and Trusted Shops will refund the purchase price.
• Credit card misuse: In the event of fraudulent purchases with your credit card, the guarantor will cover your possible excess up to 50 Euro.

Please note that you must take out a new, free guarantee for each individual payment with SteuerGo.