Please allow some time for applying for the certificate. You need to complete four steps to create the certificate file:
If you have questions about activating your certificate or encounter technical problems during registration, it is best to contact the tax administration's free hotline. The phone number is: 0800 - 52 35 055.
You can reach the Elster hotline from Monday to Friday between 7:00 am and 10:00 pm, and on Saturday, Sunday, and national public holidays from 10:00 am to 6:00 pm.
The email address is: hotline@elster.de.